Returns & Claims  

We hope you're happy with your Nordic Nest purchase! But if something didn’t go as planned — or you simply changed your mind — you can return your item(s) within 60 days. Here's how:  

Damaged or Faulty Items  

If your item arrived damaged or faulty, please register your claim as soon as possible:  

• Register Claim/Transport Damage (link: https://www.nordicnest.com/customer-service/returns/)  
• Select “Register Claim/Transport damage” and follow the steps.  
• Please include photos of the item and its packaging.  

Do not return the item before your claim is reviewed. We will contact you with the best solution for your case.  

Returns from Outside the EU (United States, Canada, Australia, South Korea, and other non-EU countries)  

1. Register your return here and select the products and reason. (link: https://www.nordicnest.com/customer-service/returns/)  
2. Pack your items securely in their original packaging.   
3. Send your return to:  

Returns Nordic Nest AB   Stämpelvägen 3   394 70 Kalmar   Sweden  

4. Return shipping must be arranged and paid by you.  

 Once received, we'll refund the product(s) — excluding your shipping costs.  

   Returns from the UK  

• We cannot provide return labels for UK orders.  
• You must arrange and pay for return shipping.  
• Some customs charges may apply — these are not refunded by Nordic Nest.  
• Contact customer service after registering your return to receive correct customs info.  

   Returns from Within the EU  

1. Register your return here. (link: https://www.nordicnest.com/customer-service/returns/)  
2. A return label will be emailed to you automatically.  
3. Pack your items in their original packaging.  
4. Attach the label and drop the parcel at your local post office.  
5. Return costs (deducted from your refund):  

•  €20 for small items  
• €199 for large items (e.g. furniture)  
• These apply to all return carriers.  

We’ll notify you via email once your return is processed and refunded.     

Returns with Budbee  

1. Register your return here.  
2. Use your Budbee tracking link (from SMS or app) to select a pickup time.  
3. Pack items securely in original packaging.  
4. The Budbee driver will bring the return label.  
5. For invoice payments, contact Klarna to extend the due date.  

 If you need help, use the Budbee app or contact us directly.  Note: For large items like furniture, we cannot currently provide return labels. Please contact info@nordicnest.com for assistance.     General Return Policy  

• Returns accepted within 60 days of receiving your order.  
• Products must be in original condition and packaging.  
• Exchanges are not available — you may return items for a refund.  

  Returning Without a Label (EU & Non-EU)  

You may return your order without using our return label. Send it to:     Nordic Nest AB  Stämpelvägen 3  394 70 Kalmar  Sweden     

You are fully responsible for shipping and any associated costs.     Transport Responsibility  

• For outgoing orders, Nordic Nest is responsible for damage/loss.  
• For returns, you are responsible for the shipment.  

We strongly recommend using a trackable and insured service.     If there's a problem with your order, please contact us before sending it back so we can help find the best solution.     Cancel an Ongoing Order  You can cancel your order via My Pages as long as it hasn't been packed.  Once packed, your order will be shipped, and you’ll need to return it instead.  Need help? Contact us and we’ll assist with cancellation.