Returns & Claims

We hope that you are pleased with your purchase from Nordic Nest! However, we understand that things don't always go as planned or that you might simply change your mind. That's why you are welcome to return your products back to us within 60 days. Here's how you can return something that doesn't quite fit your home:
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Damaged items / Claims

If your products are damaged or otherwise faulty, please register your claim as soon as possible by clicking here and choosing the first option: Register Claim/Transport damage. We kindly ask you to provide us with images of the item and packaging.

After registering, we will handle your case as soon as possible and get back to you with the best solutions possible for the unique case. You do not need to send items in return to us before the case is handled.

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Returns Outside the EU

Click here to register your return and follow the steps to choose the products you are returning and the reason for the return.
Pack the products in their original packaging with enough protection.
Take your parcel to your local post office and send it to the following address:<br>Returns Nordic Nest AB, Stämpelvägen 3, 394 70 Kalmar, Sweden
Please note that you are responsible for arranging and paying for the return.
Once we have received your return, we will refund you for the corresponding amount for each product returned. This does not include the cost of return shipping.

Please note for returns from the UK: Due to a change in the services available to and from the United Kingdom, we are not able to offer return labels for UK customers. Therefore, the return shipping should be arranged and paid for by you. This may include some customs charges which will not be refunded by Nordic Nest.

It is very important to fill out the customs form correctly. Please contact our customer service after registering your return to receive the correct customs information regarding your products.

Returns Within the EU

Click here to register your return and follow the steps to choose the products you are returning and the reason for the return.
After registration, a return label will automatically be generated and sent to your email address for you to print.
Pack the products in their original packaging with enough protection.Attach the return label to the outside of the box and take it to your local post office.
Once we have received your return, we will refund you for the corresponding amount. If you choose to use the return label provided by us, a deduction of 20 € for small returns and 199 € for larger returns (e.g. furniture) will be made from the refunded amount. This fee applies to all returns, with all shipping agents.
We will notify you through email when we have handled the return and issued the refund.

Returns through Budbee

Register your return in our portal.
Report your return using the tracking link you received upon delivery. You can either use Budbee's app, or follow the link you received in the text message from Budbee.
When registering the return, you will need to specify which products are to be collected along with which day and time you would like the courier to collect your parcel.
Ensure the items are well packed in the original packaging so that they are protected during transport. Contact Klarna if you have chosen to pay via invoice to extend the due date.
You don't need a return slip - Budbee's driver attaches one when collecting the parcel.
If something does not go as expected, you will be able to get answers to your questions quickly via Budbee's app. We can guide you if you can't find the right answer in the app.

Please note that for bulky items like furniture, the return process may vary. However, we are currently not able to provide return lables for large items. Please contact us at info@nordicnest.com for more details.

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General Return policy

• After receiving your order, you are free to return your products within 60 days.
• Please make sure the products are in their original condition and in their original packaging.
• We do not offer the possibility to exchange products. You are welcome to return the
products at your own expense for a refund.

Outside the EU and returns without our return label

If you want to arrange a return on your own (without using our return label), you can send the parcel to the following address: Nordic Nest AB, Stämpelvägen 3, 394 70 Kalmar, Sweden.

If you choose to send the items back on your own, you are fully responsible for arranging and paying for the return.

Within the EU

If you have ordered from within the EU, we offer return labels at the cost of 20 € for small items and 199 € for larger items. This amount is deducted from the refund when the return has been processed in our warehouse.

Transport liability:

• For the transportation of the order to our customers, Nordic Nest is fully responsible for any damage or loss.

• For the transportation of a return, you are fully responsible for any damage or loss. We therefore strongly recommend the use of a trackable and insured shipping service.

Please note: If there’s anything wrong with your order, please contact us first before sending anything back. This way we can find the best solution for you.

Cancel an ongoing order

If something went wrong, you can easily cancel your order on my pages. It is possible to cancel your order until it has been packed in our warehouse, after which time your order will be delivered to you and you can choose to return it instead. Of course if you need help you can also contact us, and we will help you with the cancellation.